RETURN POLICY
Our customer satisfaction is of the utmost importance to us, so for whatever reason you wish to return a Cailíní Coastal item, we will accept returns with the exceptions noted below.
Incorrect, Damaged, or Missing Items
If your order is incorrect, damaged, or missing items, please email our Customer Care team at support@leplatco.com within 48 hours of your delivery, we will arrange a return and replacement at our expense.
For damaged items, we will require photographs of the damaged items be emailed to our Customer Care team at support@leplatco.com prior to shipping your return.
Other Eligible Returns
For all other returns, please contact our Customer Care team at support@leplatco.com within 14 days of your delivery. Returned merchandise must be in original, unused condition, and accompanied by the original Le Plat Co packing slip.
We do not refund original shipping charges and return shipping fees are the responsibility of the customer. Returns must be received within 30 days of delivery date.
Returning an item is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.
Refunds
Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable unless the item was damaged or incorrect upon original delivery.
Please allow us 3-5 business days from receipt of return delivery to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post to your account.
Ineligible Returns
All final sale items are noted on product pages:
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Select Décor – All final sale décor items are noted on product pages.
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Clearance Items – These items are identified by .99 endings in price.
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Seasonal – All final sale seasonal items are noted on product pages.
EXCHANGES
We do not offer exchanges at this time, so if you would like to receive an item of an alternative design or size, please place a separate order through our website and return your previously purchased item.
Please contact our Customer Care team at support@cailinicoastal.com for any questions regarding our return policy.